Chat, Text, and Email Statistics – August 2012

Usage Summary askalibrarian.mobi Mobile Chat Sessions 186 Standard Chat Sessions 2,079 Instant Invite Chat Sessions 49 Widget Chat Sessions 1,110 Total Chat Sessions 3,424 E-mail Sessions 1,460 Text Sessions 516 August 2012 total sessions 5,400 Fiscal 2011-2012 75,782...

Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award

   Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award  Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...

September AAL SuperStar Award

Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL Super Star winner is Susan Weiss from Florida International University. Susan is the Urban and Environmental Affairs...

Monday’s Motivational Minute

Today’s motivational minute comes to us from Caroline Reed at the New College of Florida Jane Bancroft Cook library. Caroline was able to help a distance learning student from FSU communicate with a librarian, Gloria Colvin, about ILL. Just another great way Ask...

Texting Enhancement for the Local Desk

We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL. If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If you choose to implement this...

August AAL SuperStar Award

Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL Super Star winner is Pat Barbier. Pat is the site coordinator for St. Petersburg College as well as the Co-Chair of the...

Chat, Text, and Email Statistics – July 2012

Usage Summary askalibrarian.mobi Mobile Chat Sessions 173 Standard Chat Sessions 2,318 Instant Invite Chat Sessions 58 Widget Chat Sessions 1,205 Total Chat Sessions 3,754 E-mail Sessions 1,380 Text Sessions 464 July 2012 total sessions 5,598 Fiscal 2011-2012 70,382...