by Kelly Doty | Jun 12, 2012 | Agent Console, Customer Service, Mobile, News, Reference, Texting, Training
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian Texting webinars, which offer staff a... by Kelly Doty | Jun 11, 2012 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
E-Gov and the Get Help Florida Website Monday, June 11, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian Email Workshop Tuesday, July 3, 2012 2:30-3:30 pm ET Florida Digital Newspaper Library Wednesday, July 18, 2012 10:30-11:30 am ET Site Coordinator... by smithm | Jun 11, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the January 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can be... by smithm | Jun 11, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the January 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can be... by Kelly Doty | Jun 7, 2012 | News, SuperStar
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Each month, the Ask a Librarian team will pick an outstanding member that... by Kelly Doty | Jun 6, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 179 Standard Chat Sessions 2,840 Instant Invite Chat Sessions 57 Widget Chat Sessions 1138 Total Chat Sessions 4,214 E-mail Sessions 1,595 Text Sessions 483 May 2012 total sessions 6,290 Fiscal 2011-2012 58,912... by Kelly Doty | Jun 1, 2012 | Marketing
The Ask a Librarian team is happy to announce we have some new marketing material! We have shipped a new round of packages via Statewide Delivery (DLLI) and U.S. Mail. You should receive the packages early next week.We would ask that you hang these new posters in... by Kelly Doty | Jun 1, 2012 | Advocacy, Customer Service, FYI - Interesting Tidbits, Local Patrons, News, Reference
Information from Project Compass Florida: There are more than 2 million small businesses in the state of Florida. They represent 98.9 percent of all employers and employ 42.3 percent of the private sector workforce. Libraries are playing a leading role in developing... by Kelly Doty | May 31, 2012 | Advocacy, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
Register now for this webinar! E-Gov & the Get Help Florida Website Mon., June 11, 2-3 pm ET Many government agencies are closing offices and offering services exclusively online. Because libraries provide public access computers and offer assistance to patrons...