by Kelly Doty | Apr 10, 2012 | Marketing, Mobile
Twilio, a service that provides provides infrastructure APIs for businesses to build scalable, reliable voice and text messaging app, has posted about our AWESOME services here in Florida for Ask a Librarian! Check out the article below! A Twilio-Powered Solution for... by Kelly Doty | Apr 9, 2012 | Agent Console, News, Training
High Anxiety: Increasing your Comfort Level on the Statewide Desk May Session: Wed., May 30, 2012, 10-11 am ET August Session: Wed., Aug. 22, 2012, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a... by Kelly Doty | Apr 6, 2012 | News, Statistics
The following statistics are now available for the month of March 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Mar 27, 2012 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the October 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by smithm | Mar 27, 2012 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the October 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by Kelly Doty | Mar 26, 2012 | News
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Ask A Librarian at FLA Come join the Ask a Librarian team at... by Kelly Doty | Mar 26, 2012 | Customer Service, E-Books, News, Reference, Training
E-Books! Putting OverDrive e-Books onto e-Readers Monday, April 2, 2012 (registration closing soon!) 2-3 pm ET Free Online Health Resources Wednesday, April 4, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian 1.5-Hour Refresher Tuesday, April 10, 2012... by smithm | Mar 14, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by smithm | Mar 14, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by Kelly Doty | Mar 12, 2012 | Uncategorized
The Ask a Librarian team is pleased to announce the launching of its new Info and Toolbox website. The address for the Info site (info.askalibrarian.org) and Toolbox Site (info.askalibrarian.org/toolbox) will remain the same. We have some new and exciting...