by smithm | Jan 26, 2012 | News
Another exciting year has passed with Ask a Librarian. In October 2010, we launched the text messaging service. In 2011, we added threaded history to texts, began the statewide Spanish email service, and refreshed the logo and design. It has been an exciting year and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by smithm | Jan 10, 2012 | News, Statistics, Uncategorized
The following statistics are now available for the month of December 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Jan 9, 2012 | News, Scheduling
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News This is a reminder that the Ask a Librarian Academic Desk reopens today, so... by smithm | Jan 4, 2012 | Customer Service, Local Patrons, News, Reference, Training
Forgot to register before the holidays? Space is still available in our two Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET... by | Jan 3, 2012 | News, Scheduling
This is a friendly reminder that the Ask a Librarian Collaborative Desk will reopen this morning at 10 am ET. The Academic Desk will remain closed this week to accommodate library closings and availability. During this time, all staff normally scheduled to cover... by Kelly Doty | Dec 20, 2011 | News, Scheduling
Just a friendly reminder of the statewide Ask a Librarian closing schedule for December and January: • Wednesday, December 21 (closing at 5 pm) • Thursday, December 22 thru Monday, January 2 (Collaborative Desk closed – service reopens on Tuesday, January 3) • Monday,... by Kelly Doty | Dec 13, 2011 | Uncategorized
Congratulations to AaL participating library Valencia College, who was named the nation’s best community college. They are the winner of the Aspen Prize for Community College Excellence. The Aspen Institute spent a year studying community colleges across the... by smithm | Dec 12, 2011 | Customer Service, Mobile, News, Reference, Training
Introducing two new Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto... by Kelly Doty | Dec 8, 2011 | Customer Service, News, Reference, Training, Uncategorized
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference....