by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by smithm | Aug 5, 2011 | News, Scheduling
The following Ask a Librarian shifts are in need of help: Sat., Aug. 6, 1-2 and 2-3pm (collaborative) Sun., Aug. 7, 6-7 and 7-8 pm (collaborative) Tues., Aug. 9, 6-7 and 7-8 pm Wed., Aug. 10, 2-3* and 3-4* pm (academic) Wed., Aug. 10, 5-6* pm (collaborative) Thurs.,... by smithm | Aug 4, 2011 | News, Statistics
The following statistics are now available for the month of July 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Jul 28, 2011 | Customer Service, Local Patrons, Spanish
We have some exciting news to announce for statewide email. Thanks to a group of volunteers, Ask a Librarian will be able to communicate via email with Spanish speaking users. Every participating library in Ask a Librarian will have an “Espanol” link on their... by smithm | Jul 27, 2011 | Agent Console, News, Training
Space is still available in next week’s Ask a Librarian Email webinar on Tues., Aug. 2 at 10 am ET. If you need a refresher on answering emails in the agent console for your library system, or if you currently utilize your own email system but would like a sneak-peek... by smithm | Jul 21, 2011 | News
We are excited to announce the new TBLC Member Services Coordinator, Jessica Riggins! Jessica looks forward to working with the TBLC and Ask a Librarian communities, and we are thrilled to have her. Be sure to drop her a line at rigginsj@tblc.org and welcome... by smithm | Jul 5, 2011 | News, Statistics
The following statistics are now available for the month of June 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Jun 30, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian is closed on Sunday, July 3 and Monday, July 4. Please enjoy a safe & wonderful holiday weekend! by Kelly Doty | Jun 8, 2011 | FEL, News, Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well: – World of FEL/Gale... by smithm | Jun 3, 2011 | News, Statistics
The following statistics are now available for the month of May 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County 