by Kelly Doty | Sep 9, 2011 | Customer Service, Instant Invite
We would like to congratulate Rhonda Kitchens who was awarded with the 2011 Learning Resources Commission Exemplary Practice Award for Library Services. Rhonda is a librarian at State College of Florida, Manatee-Sarasota and Site-Coordinator for the Ask a Librarian... by Kelly Doty | Sep 7, 2011 | News, Scheduling
As of 1 pm ET on Wed., Sept. 7, the following Ask a Librarian shifts currently need help: Mon., Sept. 12, 12-1 pm (collaborative) Tues., Sept. 13, 6-7 pm (collaborative) Fri., Sept. 16, 12-1 pm (collaborative) Sat., Sept. 17, 11a-12p and 12-1pm (collaborative) Mon.,... by Kelly Doty | Sep 2, 2011 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
We had several members rotate off the Quality Assurance (QA) Workgroup this past month and we actively sought new volunteers to fill the positions. Our Co-Chairs of the QA Workgroup, Pat Barbier (St. Petersburg College) and Joyce Ward (Palm Beach County Library... by smithm | Sep 2, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of August 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by | Aug 31, 2011 | Uncategorized
This is a reminder that the statewide Ask a Librarian desks will be closed on Sunday, September 4 and Monday, September 5. (You are welcome to staff local-only hours if your library is open.) TBLC wishes you a safe holiday weekend! by Kelly Doty | Aug 26, 2011 | FEL, News, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources through this link: http://www.flelibrary.org/training/ “The Florida... by Kelly Doty | Aug 22, 2011 | Agent Console, News, Training
Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by smithm | Aug 5, 2011 | News, Scheduling
The following Ask a Librarian shifts are in need of help: Sat., Aug. 6, 1-2 and 2-3pm (collaborative) Sun., Aug. 7, 6-7 and 7-8 pm (collaborative) Tues., Aug. 9, 6-7 and 7-8 pm Wed., Aug. 10, 2-3* and 3-4* pm (academic) Wed., Aug. 10, 5-6* pm (collaborative) Thurs.,... by smithm | Aug 4, 2011 | News, Statistics
The following statistics are now available for the month of July 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County 