by Kelly Doty | May 26, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend. by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | May 3, 2011 | News, Statistics
The following statistics are now available for the month of April 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 3, 2011 | Agent Console, News, Texting, Training
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and... by Kelly Doty | May 2, 2011 | News
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Please join us for this year’s Ask a Librarian Annual User Forum at... by Kelly Doty | Apr 29, 2011 | News, Scheduling
Your help is needed for the following Ask a Librarian shifts! Please consider taking one of the following to help your peers: Sun., May 1, 2-3 pm (collaborative) Thurs., May 5, 5-6, 6-7, and 7-8 pm (collaborative) Fri., May 6, 1-2 and 3-4 pm (collaborative) Sat., May... by smithm | Apr 22, 2011 | Scheduling
Hi everyone, Your help is needed for the following Ask a Librarian shifts: Mon., Apr. 25, 12-1 pm (collaborative) Fri., Apr. 29, 1-2 pm (collaborative) Sat., Apr. 30, 11a-12p and 12-1 pm (collaborative) Mon., May 2, 6-7 pm (collaborative) Tues., May 3, 7-8 pm... by Kelly Doty | Apr 15, 2011 | News, Training
Attention, staff: Have you attended training, but just haven’t had much opportunity to practice or staff the desk? Are you trying to staff… but still feel a little like a fish out of water? Would you like someone to help you apply your knowledge and skills to the... by Kelly Doty | Apr 13, 2011 | News
Have you tried FLA’s automated contact tool yet? It allows you to voice your support of Florida’s libraries with just a few clicks. Just enter your contact information and choose from email or print delivery. You can use the fully-crafted default message... by Kelly Doty | Apr 11, 2011 | Uncategorized
Space is still available in the following Ask a Librarian workshops. Please follow the corresponding link to reserve your spot in the webinar(s): 1.5-Hour Refresher: Ask a Librarian – 04/19/2011 10-11:30 am ET (webinar) Hot Topics: E-Books and E-Readers...