by smithm | Jul 28, 2011 | Customer Service, Local Patrons, Spanish
We have some exciting news to announce for statewide email. Thanks to a group of volunteers, Ask a Librarian will be able to communicate via email with Spanish speaking users. Every participating library in Ask a Librarian will have an “Espanol” link on their... by smithm | Jul 27, 2011 | Agent Console, News, Training
Space is still available in next week’s Ask a Librarian Email webinar on Tues., Aug. 2 at 10 am ET. If you need a refresher on answering emails in the agent console for your library system, or if you currently utilize your own email system but would like a sneak-peek... by smithm | Jul 21, 2011 | News
We are excited to announce the new TBLC Member Services Coordinator, Jessica Riggins! Jessica looks forward to working with the TBLC and Ask a Librarian communities, and we are thrilled to have her. Be sure to drop her a line at rigginsj@tblc.org and welcome... by smithm | Jul 5, 2011 | News, Statistics
The following statistics are now available for the month of June 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Jun 30, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian is closed on Sunday, July 3 and Monday, July 4. Please enjoy a safe & wonderful holiday weekend! by Kelly Doty | Jun 8, 2011 | FEL, News, Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well: – World of FEL/Gale... by smithm | Jun 3, 2011 | News, Statistics
The following statistics are now available for the month of May 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 26, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend. by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | May 3, 2011 | News, Statistics
The following statistics are now available for the month of April 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County