by smithm | Feb 21, 2011 | Reference, Training, Uncategorized
Please register now for our upcoming webinar: Hot Topics: E-Books and E-Readers Explained Wed., April 20, 2011, 1:30 – 3:00 pm ET With the plethora of e-books and e-devices now available, where do you start when helping users in Ask a Librarian? Knowing the basics of... by Kelly Doty | Feb 18, 2011 | AaL Day, Marketing, WOMM
Are your calendars marked? The THIRD ANNUAL ASK A LIBRARIAN DAY is Tuesday, February 22nd!!!! Ask a Librarian Day is a day to focus on Ask a Librarian within your library. Use this statewide event to promote the service to all of your library’s users and to... by smithm | Feb 14, 2011 | Customer Service, Exemplary Reference Awards
To view winning chat transcripts for September 2010, please click here. by Kelly Doty | Feb 14, 2011 | AaL Day, Marketing
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Don’t forget… the third annual Ask a Librarian Day is Tuesday,... by Kelly Doty | Feb 7, 2011 | AaL Day, Marketing, WOMM
We are excited to announce that the Third Annual Ask a Librarian Day will be held on Tuesday, February 22, 2011! The purpose of Ask a Librarian Day is to raise awareness about the service within the library and to your users. We have found that librarians and staff... by smithm | Feb 4, 2011 | Statistics, Uncategorized
The following statistics are now available for the month of January 2011: Chat by Entry Point Email by Entry Point Text by Entry Point AaL Summary Report (Added on Feb. 10th) Report by County (Added on Feb. 11th) Have a great... by Kelly Doty | Jan 29, 2011 | Training
Space is still available in the following Ask a Librarian workshops: Workshop Date Time Ask a Librarian Training @ St. Petersburg College, Clearwater Campus In-person 02/08/2011 9:30a-3p ET Site Coordinator Training: KnowledgeBase & Portal Page Editing Online... by Kelly Doty | Jan 28, 2011 | Agent Console, Customer Service, Training
Attention, staff! Would you like to create your own scripts and bookmarks for your personal use inside the Agent Console? Did you learn the steps during an Ask a Librarian workshop, but just can’t quite remember what to do? As you grow with Ask a Librarian, no doubt... by Kelly Doty | Jan 26, 2011 | Uncategorized
Hello, I just wanted to take a moment to say goodbye. As you know, today is my last day with Ask a Librarian and TBLC. I can not tell you how much I will miss the service and look forward to watching it continue to grow. If you need assistance, please contact the Ask... by smithm | Jan 25, 2011 | Reference, Training
Ask a Librarian will be launching a E-Gov Specialized Entry Point in March. The new entry point will be linked to from http://www.gethelpflorida.org, a Florida Resource Based E-Gov Portal. Questions from this portal page will route into the main collaborative...