by Kelly Doty | Jan 5, 2011 | FEL
Florida Electronic Library Adds Small Business Resource Center and DemographicsNOW The Florida Electronic Library has added two new online resources for business development and small business entrepreneurs: the Small Business Resource Center... by smithm | Jan 4, 2011 | Statistics
December was our busiest December on record. Even in a short month where people are often more focused on the holidays that reference assistance. Ask a Librarian had: 2,825 Live Chat Sessions 1,271 Email Questions 314 Text Questions A summary of the month report for... by Kelly Doty | Jan 4, 2011 | FEL, Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by Kelly Doty | Dec 19, 2010 | Scheduling
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Just a friendly reminder that the statewide Ask a Librarian desks will... by Kelly Doty | Dec 13, 2010 | FEL, Training
The Florida Electronic Library—your gateway to superior electronic resources that offer access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by Kelly Doty | Dec 10, 2010 | Marketing, Mobile, Texting
Ask a Librarian now has customizable logos available for participating libraries to promote our new texting service. Please contact to have your library’s phone number and keyword added to the image! by Kelly Doty | Dec 9, 2010 | Customer Service, FEL
www.floridamemory.com/OnlineClassroom/history_fair Sponsored by the Museum of Florida History, the Florida History Fair (FHF) is an annual, statewide activity that enhances the teaching and learning of history at elementary and secondary levels. Debate and Diplomacy... by Kelly Doty | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service... by Kelly Doty | Dec 7, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by smithm | Dec 3, 2010 | News, Statistics
Once again, Ask a Librarian experienced a record month! 5,255 Live Chat Sessions (an 6% increase from last November) 1,352 Email Sessions (a 25% increase from last November) 566 text messages (our first complete month of texting!) Summary report for the state: AAL...