by Kelly Doty | Oct 25, 2010 | Texting
We are live on text messaging today. It should be somewhat quiet in the queue with our soft launch but please remember: – If you are scheduled for either the collaborative desk or the academic desk, you must staff the texting queue as well. – Texts will... by Kelly Doty | Oct 24, 2010 | Training
Workshop Date Time Texting Webinar 10/26/2010 3:00 – 4:00 ET Texting Webinar 10/29/2010 2:00 – 3:00 ET Full-Day Training – Broward College Library 11/09/2010 9:30 – 3:30 ET Full-Day Training – Tallahassee Community College 11/12/2010... by Kelly Doty | Oct 22, 2010 | Texting
Text Messaging goes LIVE on Monday, October 25th Ask a Librarian will be launching a texting service to accompany our traditional chat service. This means users can text us from their device at the moment they need assistance from wherever they are (though hopefully... by Kelly Doty | Oct 13, 2010 | Training
Washington State kindly offered us access to their monthly series “Ref22” on virtual Reference. There session Mastering the Reference Interview is now available on-demand Information about the series is at:... by smithm | Oct 7, 2010 | Statistics
One of the big questions we are often asked about at Ask a Librarian is – when are people using the service… Is it similar to in-person usage? Is there a run at 11pm? The following graphs look at total usage in September by time of day by day of week.... by Kelly Doty | Oct 6, 2010 | Customer Service, Local Patrons, Marketing
Hi blogmasters: If you have a blog for your library, copy the below user-oriented text and paste it as an entry into your own library’s blog. Go ahead – steal it. We want you to. You may wish to edit the text or add specific resources to spotlight or customize your... by Kelly Doty | Oct 5, 2010 | FEL, Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by Kelly Doty | Oct 5, 2010 | Training
The Florida Electronic Library—your gateway to superior electronic resources that offer access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by smithm | Oct 3, 2010 | Statistics
Wow!! Students are back and ready to learn. Ask a Librarian helped a whooping 7,789 students via live chat and email last month. We experienced a 51% increase in live chat sessions from last September helping 6,066 users with their research needs. In addition, we... by smithm | Sep 29, 2010 | Admin
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