by Kelly Doty | Oct 13, 2010 | Training
Washington State kindly offered us access to their monthly series “Ref22” on virtual Reference. There session Mastering the Reference Interview is now available on-demand Information about the series is at:... by smithm | Oct 7, 2010 | Statistics
One of the big questions we are often asked about at Ask a Librarian is – when are people using the service… Is it similar to in-person usage? Is there a run at 11pm? The following graphs look at total usage in September by time of day by day of week.... by Kelly Doty | Oct 6, 2010 | Customer Service, Local Patrons, Marketing
Hi blogmasters: If you have a blog for your library, copy the below user-oriented text and paste it as an entry into your own library’s blog. Go ahead – steal it. We want you to. You may wish to edit the text or add specific resources to spotlight or customize your... by Kelly Doty | Oct 5, 2010 | FEL, Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by Kelly Doty | Oct 5, 2010 | Training
The Florida Electronic Library—your gateway to superior electronic resources that offer access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by smithm | Oct 3, 2010 | Statistics
Wow!! Students are back and ready to learn. Ask a Librarian helped a whooping 7,789 students via live chat and email last month. We experienced a 51% increase in live chat sessions from last September helping 6,066 users with their research needs. In addition, we... by smithm | Sep 29, 2010 | Admin
Your feedback is very important to us! Please take a moment to let us know what you think about Ask a Librarian – http://www.surveymonkey.com/s/SZSJ87X Thanks! by Kelly Doty | Sep 28, 2010 | Agent Console, Screen Sharing, Texting
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Because ScreenSharing – which we pay extra for – is so rarely... by Kelly Doty | Sep 22, 2010 | Texting
Text messaging has established itself as a main communication point for teens and adults. Users want to have their questions answered at their moment of need – and this means not just when in front of a computer but wherever they are. As many of you are- myself... by smithm | Sep 15, 2010 | Training
The archive of the session “When Teens Attack!: Tips for dealing with 12 year olds and other difficult customers on chat reference” is available now at http://www.sos.wa.gov/quicklinks/Ref22-2010-09-14 Keep an eye on the Ref22 site for more info about future sessions:...