by smithm | Aug 2, 2010 | Marketing, News
Askalibrarian.org has updated it’s look! The slide shows running on each library’s custom portal page has new images. As an enhancement, we now 3 slide shows- academic, general and K12! by Kelly Doty | Jul 30, 2010 | Uncategorized
It almost slipped by unnoticed- but on Wednesday, Ask a Librarian turned 7!!!! Happy Birthday Ask a Librarian!!!! And a virtual piece of cake for everyone who works so hard to ensure users get the answers they need – at their moment of need! by | Jul 26, 2010 | Uncategorized
Hi Everyone, In a behind-the scene move, that was not suppose to effect many things. TBLC migrated our email system. Unfortunately, there were a few complications and unexpected issues with this migration and as you have noticed – the Ask a Librarian Electronic... by Kelly Doty | Jul 21, 2010 | Training
Presentations for yesterday’s hot topics are now available! The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is... by Kelly Doty | Jul 13, 2010 | News
We are thrilled to announce USF Libraries has joined Ask a Librarian and will begin staffing in August. Please welcome them when you see them online! by Kelly Doty | Jul 8, 2010 | Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by smithm | Jul 7, 2010 | News
Please take a moment to update your records, my new email address is silveirad at tblc.org by smithm | Jul 2, 2010 | News, Statistics
Another great month!!! Ask a Librarian assisted 3,864 users via live chat and 1,207 via email. This is a 32% increase live chat sessions from last June. So far this year, we’ve had 52,071 sessions. A summary report is available here: Summary Report Detailed... by smithm | Jun 28, 2010 | Customer Service, Exemplary Reference Awards, Knowledge Base, Training
The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local”... by Kelly Doty | Jun 18, 2010 | Uncategorized
We are thrilled to announce two new libraries who joined Ask a Librarian this week! Southern Technical College José María Vargas University Please welcome them when you see them online later this summer.