by smithm | Oct 3, 2010 | Statistics
Wow!! Students are back and ready to learn. Ask a Librarian helped a whooping 7,789 students via live chat and email last month. We experienced a 51% increase in live chat sessions from last September helping 6,066 users with their research needs. In addition, we... by smithm | Sep 29, 2010 | Admin
Your feedback is very important to us! Please take a moment to let us know what you think about Ask a Librarian – http://www.surveymonkey.com/s/SZSJ87X Thanks! by Kelly Doty | Sep 28, 2010 | Agent Console, Screen Sharing, Texting
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Because ScreenSharing – which we pay extra for – is so rarely... by Kelly Doty | Sep 22, 2010 | Texting
Text messaging has established itself as a main communication point for teens and adults. Users want to have their questions answered at their moment of need – and this means not just when in front of a computer but wherever they are. As many of you are- myself... by smithm | Sep 15, 2010 | Training
The archive of the session “When Teens Attack!: Tips for dealing with 12 year olds and other difficult customers on chat reference” is available now at http://www.sos.wa.gov/quicklinks/Ref22-2010-09-14 Keep an eye on the Ref22 site for more info about future sessions:... by Kelly Doty | Sep 11, 2010 | Training
Space is still available in the following Ask a Librarian workshops: Ask a Librarian Training @ Pasco County Library System – Hudson Branch – Wed., Sept. 15, 10:30a – 4:30p ET Ask a Librarian Online E-mail Workshop – Wed., Sept. 22, 2:00... by Kelly Doty | Sep 8, 2010 | News, Statistics
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Better late than never! Here are the additional statistics promised last... by smithm | Sep 8, 2010 | Training
I am really excited to announce that Washington State has invited our librarians to attend an incredible webinar series they are hosting called Ref22. On September 14th from 2-3 PT (that is 5-6pm ET), they are presenting “When Teens Attack!: Tips for dealing with 12... by Kelly Doty | Sep 3, 2010 | Admin
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Ask a Librarian will be closed on Sunday, September 5 and Monday, September... by smithm | Sep 2, 2010 | Statistics
Wow! You can definitely tell August is back to school month. While the first half of August was fairly quiet (1,601 chats from August 1-15), we definitely saw users return with the school bell. The second half of the month Ask a Librarian had 2,134 live chat...