by Kelly Doty | Sep 28, 2010 | Agent Console, Screen Sharing, Texting
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Because ScreenSharing – which we pay extra for – is so rarely... by Kelly Doty | Sep 22, 2010 | Texting
Text messaging has established itself as a main communication point for teens and adults. Users want to have their questions answered at their moment of need – and this means not just when in front of a computer but wherever they are. As many of you are- myself... by smithm | Sep 15, 2010 | Training
The archive of the session “When Teens Attack!: Tips for dealing with 12 year olds and other difficult customers on chat reference” is available now at http://www.sos.wa.gov/quicklinks/Ref22-2010-09-14 Keep an eye on the Ref22 site for more info about future sessions:... by Kelly Doty | Sep 11, 2010 | Training
Space is still available in the following Ask a Librarian workshops: Ask a Librarian Training @ Pasco County Library System – Hudson Branch – Wed., Sept. 15, 10:30a – 4:30p ET Ask a Librarian Online E-mail Workshop – Wed., Sept. 22, 2:00... by Kelly Doty | Sep 8, 2010 | News, Statistics
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Better late than never! Here are the additional statistics promised last... by smithm | Sep 8, 2010 | Training
I am really excited to announce that Washington State has invited our librarians to attend an incredible webinar series they are hosting called Ref22. On September 14th from 2-3 PT (that is 5-6pm ET), they are presenting “When Teens Attack!: Tips for dealing with 12... by Kelly Doty | Sep 3, 2010 | Admin
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Ask a Librarian will be closed on Sunday, September 5 and Monday, September... by smithm | Sep 2, 2010 | Statistics
Wow! You can definitely tell August is back to school month. While the first half of August was fairly quiet (1,601 chats from August 1-15), we definitely saw users return with the school bell. The second half of the month Ask a Librarian had 2,134 live chat... by Kelly Doty | Aug 28, 2010 | Customer Service, Local Patrons, Marketing
Hi blogmasters: If you have a blog for your library, copy the below user-oriented text and paste it as an entry into your own library’s blog. Go ahead – steal it. We want you to. You may wish to edit the text or add specific resources to spotlight or customize your... by Kelly Doty | Aug 18, 2010 | Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take...