by Kelly Doty | Jul 13, 2010 | News
We are thrilled to announce USF Libraries has joined Ask a Librarian and will begin staffing in August. Please welcome them when you see them online! by Kelly Doty | Jul 8, 2010 | Training
The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take... by smithm | Jul 7, 2010 | News
Please take a moment to update your records, my new email address is silveirad at tblc.org by smithm | Jul 2, 2010 | News, Statistics
Another great month!!! Ask a Librarian assisted 3,864 users via live chat and 1,207 via email. This is a 32% increase live chat sessions from last June. So far this year, we’ve had 52,071 sessions. A summary report is available here: Summary Report Detailed... by smithm | Jun 28, 2010 | Customer Service, Exemplary Reference Awards, Knowledge Base, Training
The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local”... by Kelly Doty | Jun 18, 2010 | Uncategorized
We are thrilled to announce two new libraries who joined Ask a Librarian this week! Southern Technical College José María Vargas University Please welcome them when you see them online later this summer. by smithm | Jun 9, 2010 | Marketing
Order today at: https://info.askalibrarian.org/promotional.asp by smithm | Jun 2, 2010 | News, Statistics
May statistics for Ask a Librarian. Compared with last May, Ask a Librarian saw a 54% increase in live chat sessions with 4,288 sessions!!! A summary is available here: Summary Report May 2010 Reports by Library and County: Total Chat By Entry Point – May... by Kelly Doty | May 22, 2010 | Training
Space is still available in the following Ask a Librarian workshops: Ask a Librarian Training @ NEFLIN – Jacksonville, May 27 ScreenSharing: Ask a Librarian Workshop – Online, June 2 Ask a Librarian: Online General Information Meeting for Non-participating... by Kelly Doty | May 6, 2010 | Customer Service, Training
I am excited to announce a new hot topics workshop on July 20th from 1:30pm-3:30pm ET: The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease One of the most difficult tasks on Ask...