by smithm | May 5, 2010 | News, Statistics
Ask a Librarian had another great month. We had a 40% increase in live chat sessions from last April and overall we have assisted 32% more users this year than last year at the same point. A summary report is available in our Ask a Librarian Summary Report Reports... by smithm | Apr 29, 2010 | Marketing, WOMM
– created by Susan Smith, Hodges University. Do you have a search story to share? If so, let us know about it! by Kelly Doty | Apr 22, 2010 | Customer Service, Newsletter, Training
For those of you not there, you missed a great presentation! Carla Steinberg-Pfahl from Minnesota’s AskMN shared her experience in working with the K12 community and K12 users to create a better reference experience for everyone. I learned a lot! Her PowerPoint... by Kelly Doty | Apr 20, 2010 | Staffing Etiquette
Check out the blog post at JPL’s staff news blog at: Carol Bailey makes Ask a Librarian real for Miami-Dade County Administrators Great Work Carol!!!! by smithm | Apr 16, 2010 | Uncategorized
It is always such a great time for us here at Ask a Librarian. The annual user group forum at FLA gives us the opportunity to meet so many people we mainly talk to online and via email. We use this forum to let everyone know – where we have been in the past... by smithm | Apr 13, 2010 | Scheduling
The following one-time shifts are currently in need of help: Thurs., Apr. 15, 2-3 and 6-7 pm (collaborative) Fri., Apr. 16, 12-1 and 1-2 pm (collaborative) Sat., Apr. 17, 11am – 12pm (collaborative) Sun., Apr. 18, 4-5 and 5-6 pm (collaborative) Mon., Apr. 19, 6-7 and... by smithm | Apr 5, 2010 | Newsletter, Statistics
What an amazing month! Ask a Librarian had 7,096 reference transactions last month — including 5,887 chat sessions. We once again experienced- It’s BEST month EVER! We had a 45% increase in chats from last year and our well on track for a record... by Kelly Doty | Apr 1, 2010 | Marketing, WOMM
Over the month, Traci and I have had a lot of fun bringing you fun facts, awards for individuals and tried to challenge you with your knowledge and enthusiasm for the service. We really hope you enjoyed our March Madness WOMM campaign. We took the month of March to... by Kelly Doty | Apr 1, 2010 | Marketing, WOMM
In March, we gave out awards for March Madness for everything from quickest reply to customers to quickest to solve a crytogram to the most vocal promoters of the service. We want to thank everyone who played along with us this past month but wanted to post in a... by Kelly Doty | Apr 1, 2010 | News
We hope you will be able to join us at next week’s Ask a Librarian User Forum at the FLA Annual Conference. We have lots of exciting news to share with you. The program will be on Wed, April 7th at 1:30 in Salon 12. The program will feature: Exemplary Reference Award...