Online Workshops

Site Coordinator Training: KnowledgeBase and Portal Page Editing11/30/20103:00 – 3:30 ETOn-Line
Hot Topics: Ask a Librarian Statistics12/01/20101:30 – 3:00 ETOn-Line
Online Resources Inside the Agent Console: Ask a Librarian Workshop12/08/20102:00 – 3:30 ETOn-Line
Ask a Librarian: Texting12/15/201010:00 – 11:00 ETOn-Line
Ask a Librarian E-mail Workshop01/14/201110:00 – 11:00 ETOn-Line
Ask a Librarian 1.5-Hour Refresher Training01/19/20112:00 – 3:30 ETOn-Line

To register, please click on the desired workshop link above, or visit

Holidays & Academic Desk Closings

In observance of the Thanksgiving holiday, Ask a Librarian will close at 5 pm Wednesday, November 24, and remain closed on Thursday, November 25 and Friday, November 26.  We will reopen on Saturday, November 27.

Also, as in previous years, the Academic Desk will be closed throughout the month of December and the first week of January to accommodate for academic library closings.  All staff normally scheduled to cover Academic during this time will log into the Collaborative Desk instead for their scheduled shifts. 

Here are the statewide Ask a Librarian closing dates for December and January:

  • Wednesday, December 22 (closing at 5 pm)
  • Thursday, December 23 thru Monday, January 3 (closed)
  • Monday, January 17 (closed)

Happy Holidays!

Announcement – Goodbye, ScreenSharing!

Because ScreenSharing – which we pay extra for – is so rarely utilized, and because page-pushing in the current InstantService software is so effective, ScreenSharing will be discontinued this Friday, October 1, 2010.   For us, this is great news, because not only does this move actively address one of the few software concerns you’ve had (and one of the more colorful in your staff surveys!), but it also allows everyone to focus on our exciting new texting service to be debuted to Ask a Librarian users on October 25.   We are excited to be moving forward in our journey to reach all Ask a Librarian users most effectively, and in their moments of need.

Introducing our new Spanish interface!!

We are excited to introduce Ask a Librarian’s new Spanish interface!

The page provides an interface for Spanish speakers to have questions answered in their native language by you!   The site offers users direct contact via email to their local library.  The portal also provides access to valuable information such as the About Us (Sobre Nosotros) and FAQ (Buscar Respuestas) sections, the “What are people asking now?” scrolling text, LSTA information, and other page components in the Spanish language.

If you have staff available to answer questions from your Spanish-speaking users and would like a Spanish interface for your library system, please contact us today.

Ask a Librarian would like to thank the following individuals for their unending assistance and patience in the translations for the new Spanish portal:

  • Tatiana Alvarez, St. Petersburg Public Library
  • Sandra Lopez, Hialeah Public Library
  • Maria Palacio, Lee County Public Library System
  • Jorge Perez, St. Petersburg College