May 2014 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the May 2014 Exemplary Reference Awards.

Brief Exemplary Reference Award: Lorrie See, Sarasota County Libraries

Lorrie was very helpful and efficient in providing this patron with the necessary documentation to take to her library to update her membership.

Detailed Exemplary Reference Award: Heidi Williamson, Orange County Library System

Heidi was able to use the Florida Electronic Library to point the patron in the right direction for medical research.

BarbaraTeaching Exemplary Reference Award: Barbara Gundersen, University of Florida Libraries

Barbara helped teach the student how to find which database contains which journals and for what years.

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Mary Beth, Heartland Library Cooperative
Heidi W, Orange County Library System
Maggie H, FSU Libraries
Juan L , Ana G. Mendez University
Jonathan D, Maitland Library
Emily W, Goldstein FSU
Timothy T, Goldstein FSU
Allison D, FAU
Nicole C, Pasco County Library System
Mallory M, Pasco County Library System
CinDB, Alachua County
Larry, UCF
Kira S, AaL
Marni, NW FL State College

Detailed Chat:

Amy-Jane M, Lee County
Jessica B, FSU Libraries
Alicia K, Palm Beach County
Maggie H, FSU Libraries
Jonathan D, Maitland Library
Emily W, Goldstein FSU
Susan S, Hodges University
Melissa M, FAU
Sabine D, Delray Beach
Lena P, South Florida SC
Kristen J, Polk
Rachel-N, FAU
Jennifer M, Ask A Librarian Staff

Teaching Chat:

Bronwyn M, Ask a Librarian Staff
Amy-Jane M, Lee County
Abby S, FSU Libraries
Arielle M, FSU Libraries
Susan S, Hodges University
Jennifer M, Ask A Librarian Staff

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

April 2014 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the April 2014 Exemplary Reference Awards.

Brief Exemplary Reference Award: Cindy Dorfeld Bruckman , Alachua County Library District Library

Cindy was able to help the customer find a reliable resource for issues in the Middle East during the Cold War quickly and efficiently.

Detailed Exemplary Reference Award: Debora Stewart, Palm Beach Atlantic University

Debora helped a customer locate multiple resources on how higher education can change a person’s perspective on their culture.

Teaching Exemplary Reference Award: Claire Miller, South Florida State College

Claire was able to teach a customer how to use databases and find information on rational emotive behavioral therapy for couples in group therapy.

Transcripts: The three winning transcripts can be read on the toolbox website: https://info.askalibrarian.org/toolbox/april-2014-exemplary-reference-awards-transcripts/.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Ingrid Pasco, Hernando SC
Maggie H, Florida State University (FSU Libraries)
Emily W, Goldstein FSU
Timothy T, Goldstein FSU
Laura C., Lee County
Matt T, USF Libraries
Laura R, NOVA
Anne Rice, Monroe County Library System
Royce B, St. John’s River State College
Lena P, South Florida SC
Guy A, Jacksonville Public

Detailed Chat:

Timothy T, Goldstein FSU
Susan S, Hodges University –
Mindy B, Florida State University (FSU Libraries)
Sarah B, Florida State University (FSU Libraries)
Melanie H, Orange County Library System –
Mary Beth, Heartland Library Cooperative
Sally B, Alachua County
Erin A, Marion County
Dawn B, Goldstein FSU –
Shaundra L, Florida State University (FSU Libraries)
Jessica K, Jersey College
Bronwyn M, Ask A Librarian Staff
Abby S, Florida State University (FSU Libraries)

Teaching Chat:

Amelia K, Southern Technical College
Kristen D, Daytona State
Ingrid, Pasco Hernando SC
Bronwyn, Seminole State College of Florida

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

March 2014 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the March 2014 Exemplary Reference Awards.

saaBrief  Exemplary Reference Winner – Susan Ariew, University of South Florida Libraries

Susan’s knowledge and research skills provided just what this student needed for his research paper.

 

 

Deirdre ToliaDetailed Exemplary Reference Winner – Deirdre Tolia, Leon County Public Library 

Being amazing at AaL is routine for Deirdre. She rocked this out in spite of the connection being lost, after a less than pleasant exchange with a previous patron, and while covering for another AaL staffer who went home sick.

 

 

Renee

Teaching Exemplary Reference Winner – Renee Patterson, Alachua County Public Library 

Renee helped the patron whittle down her query to a searchable topic and gave her good some search strategies.

 

 

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Timothy T, Goldstein FSU
Emily W, Goldstein FSU
Susan S, Hodges University
Sarah H, FIU
Maggie H, FSU Libraries
Abby S, FSU Libraries
Claire M, South Florida State College
Sarah R, Goldstein FSU
Marie M, Art Institute of Tampa
Royce B, St Johns River State College
Alicia Ellison, Hillsborough Community College
Carol C, Tallahassee CC
Diane K, Seminole County Library System
Eric, St. Johns River State

Detailed Chat:

Mia T, Indian River State College
Emily W, Goldstein FSU
Carolyn W, Alachua County
Claire M, South Florida State College
Zach E, Everglades University
Alicia K, Palm Beach County
Abby S, FSU Libraries
Arielle M, FSU Libraries
Maggie H, FSU Libraries
Susan S, Hodges University
Dawn B, Goldstein FSU
Mallary R, Goldstein FSU
Sarah R, Goldstein FSU
Nonnie, Lee County
Debora S, Palm Beach Atlantic Univ
Kimberly, FGCU

Teaching Chat:

Susan S, Hodges University
Ingrid, Pasco Hernando SC
Matt B, FSU Libraries
Khelsea R, FSU Libraries
Bronwyn M, Ask a Librarian Staff
Greg S, NOVA
Rebecca Murphey, UCF
Judy T, Broward College
Patrick, UF
Robbie A, Palm Beach State

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

February 2014 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the February 2014 Exemplary Reference Awards.

RhondaBrief Exemplary Reference Award:  Rhonda Trueman, North West Florida State College

Rhonda T. did an excellent job of giving encouragement to a high school student who was unsure of how to analyze the characters in the Odyssey.  Rhonda gave suggestions that helped the student to continue in the right direction in analyzing the Odyssey, and the student was grateful for the interaction!

AliciaDetailed Exemplary Reference Award: Alicia Kobak, Palm Beach County

Alicia navigated a student through a database and find the full text of an article they were looking for. The student even responded “librarians are the best!!!” Way to go Alicia

beth-270w-groveTeaching Exemplary Reference Award: Beth King, Valencia College

An exemplary reference transaction! The student needed help writing a critical essay on a book and didn’t know where to start. Beth taught the student how to access the appropriate databases and also how to navigate the catalog.

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Mallary R, Goldstein FSU
Janice B, Lee County
Susan S, Hodges University
Laura B, State Library
Maggie H, FSU Libraries
Mindy B, FSU Libraries
Royce B, St Johns River State College
Jaime G, Ask a Librarian Staff
Alicia K, Palm Beach County
Claire M, South Florida State College
Lisa C ,Santa Fe College
Mary, Edison State
Tina K, Marion County

Detailed Chat:

Jaime G, Ask a Librarian Staff
Heidi W, Orange County Library System
Susan S, Hodges University
Dawn B, Goldstein FSU
Joshua F, Orange County Library System
Valerie H, Ave Maria University
Jorge L, FSU Libraries
Mindy B, FSU Libraries
Lisa C , Santa Fe College
Laura B, State Library
Matt B, FSU Libraries
Ingrid, Pasco Hernando SC
Zach E, Everglades University
Greg S, NOVA
Heidi W, Orange County Library System
Matt T, USF Libraries
Jonathan Dolce, Maitland Public Library
Dawn Tripp, John C Hitt-UCF
Paul W, Bartow Public

Teaching Chat:

Claire M, South Florida State College
Dawn B, Goldstein FSU
Shaundra L, FSU Libraries
Mallary R, Goldstein FSU
Lisa Keiser, University
David G, Jersey College
Kira S, Ask A Librarian Staff

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

January 2014 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the January 2014 Exemplary Reference Awards.

Brief Exemplary Reference Award: Bronwyn Main, AAL Intern

Bronwyn was able to quickly find some creditable sources to answer a patron’s unusual question.

Detailed Exemplary Reference Award: Justin DeLa Cruz, Martin County Library System ​

Justin D did a great job of being patient and quickly finding resources for this patron. The patron had visited Ask A Librarian earlier in the day and had been difficult with other librarians. Justin D was able to provide the sources Jake was looking for, and even received multiple “thank you’s” and a “you’re the best!” Awesome job!​​

Teaching Exemplary Reference Award: Debora Stewart, Palm Beach Atlantic University

Debora does an amazing job of walking a student through running an advanced search in Academic Search Complete, helps her locate peer reviewed journals and finished by helping her email the articles to herself. Great detail to the teaching on how to conduct an advanced search.

Transcripts: The three winning transcripts can be read on the toolbox website.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Kimberly Fortune Leon County Public Library
Michelle J, Polk State College
Eric, Florida Keys CC
Mallory M, Pasco County

Detailed Chat:

Abby S, FSU Libraries
Zach E, Everglades University
Lena P, South Florida SC
Greg S, Nova
Alicia L, SCF

Teaching Chat:

Cindy C, UF
Susan B, NOVA
Hal H, Sarasota County
Lori L, Lee County
David G, Jersey College

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

December 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the December 2013 Exemplary Reference Awards.

Brief Exemplary Reference Award: Lindsey Wharton, Florida Keys Community College

Lindsey knew exactly where to retrieve the information for this brief transaction. She further elaborated of the differences between symbols and metaphors. The student left happy with the information they received.

Detailed Exemplary Reference Award: Greg Sidberry, Nova Southeastern University

Greg worked diligently to find more information for a patron who was doing genealogy research. Greg established a friendly interaction with the patron who was grateful for the time he took to try and further her knowledge of the person she was researching. Excellent job!

Salena Coller
Salena Coller

Teaching Exemplary Reference Award: Salena Coller, Sanford-Brown Institute 

Salena led her patron to a good database for her topic, suggested search strategies, helped the patron refine her searches and THEN helped her find a great resource for another assignment and discussed availability of resources for that assignment. A lot packed into a session!

 

 

Transcripts: The three winning transcripts can be read on the toolbox website. 

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Maggie H, FSU Libraries
Janice B, Lee County
Lisa, Keiser University
David G, Jersey College
Robin B, Hernando

Detailed Chat:

Ingrid, Pasco Hernando CC –
Beth K, Valencia College
Kristen J, Polk State
Jan S, UF

Teaching Chat:

Kira, Ask A Librarian Staff
Jaime G, Ask A Librarian Staff
Lori L, Lee County
Eric, Florida Keys CC

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

November 2013 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the November 2013 Exemplary Reference Awards.

Amy Jane, Lee County
Amy Jane, Lee County

Brief Exemplary Reference Award: Amy-Jane, Lee County Library System 

Amy did a great job efficiently providing a patron with 3 different resources on maritime piracy. She quickly navigated through the resources and delivered just what the patron was looking for.

 

 

 

Detailed Exemplary Reference Award: Robin Bravard, Hernando County Library System

Robin B. helped a graduate student with a very specific topic of research. She gave the student a good start by finding useful articles on the student’s topic.

Teaching Exemplary Reference Award: Stacy A, Nova Southeastern University

When another librarian transferred this chat due to technical difficulties, Stacy stepped right in and was able to walk the student through the MLA citation process. Great explanations and teaching points!

Transcripts: The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/november-2013-exemplary-reference-award-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Juan L, Ana G. Mendez University
Jaime G, Ask a Librarian Staff
Kira, Ask a Librarian Staff
Emily W, Goldstein FSU
Susan S, Hodges University
Lisa, Keiser University
Jonathan D, Maitland Library
Joshua F, Orange County Library System
Claire M, South Florida State College
Laura B, State Library
Charlyn, Citrus County
Paul McD, UF
Pam H, Jersey College

Detailed Chat:

Dawn B, Goldstein FSU
Susan S, Hodges University
Claire M, South Florida State College
Zach E, Everglades
Merilyn, USF
Natalia M, Osceola County

Teaching Chat:

Valerie H, Ave Maria University
Kathleen H, Delray Beach
Dawn B, Goldstein FSU
Dani L, Palm Beach County
Athena, UCF
Wei C, Gulf Coast SC

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

October 2013 Exemplary Reference Award

The Quality Assurance Workgroup is happy to award the following transcripts for the October 2013 Exemplary Reference Awards.

Lena Phelps, SFSC
Lena Phelps, SFSC

Brief Exemplary Reference Award: Lena Phelps, South Florida State College

Lena does a great job assisting a patron find some new genealogical resources.

 

 

 

Detailed Exemplary Reference Award: Warren, Orange County Library System

Warren patiently guided Sarah to her school’s resources and then helped her solve problems she encountered during the process.  Good work Warren.

Lauri Rebar, FAU
Lauri Rebar, FAU

Teaching Exemplary Reference Award: Lauri Rebar, Florida Atlantic University

The patron needs help with attaching a pdf to a word document, and Lauri is ready to help. She teaches the patron how to do this by walking them through the process step by step, making sure they are following along without any problems. In the end the patron attaches the file successfully. Great job walking the patron through this Lauri!

 

Transcripts: The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/october-2013-exemplary-reference-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Emily W Goldstein FSU
Laura B State Library
Mallary R Goldstein FSU
Abby S FSU Libraries
Maggie H FSU Libraries
Mindy B FSU Libraries
Sarah B FSU Libraries
Sonja P FSU Libraries
Ingrid Pasco Hernando State College
CinDB Alachua County
Guy A Jacksonville PL
Hadi S Keiser University
Heidi W Orange County Library System
Joshua F Orange County Library System
Susan S Hodges University
Jonathan D Maitland Library
Melanie H Orange County Library System
Marcia G FSU Libraries
Wendy D Gulf Coast SC
Jamie G AAL intern
Debra B Keiser University

Detailed Chat:

CinDB Alachua County
Jaime G Ask a Librarian Staff
Mallary R Goldstein FSU
Abby S FSU Libraries
Maggie H FSU Libraries
Sarah B FSU Libraries
Sonja P FSU Libraries
Nicole C Pasco County Library System
Rodica B Broward County
Kimberly R Florida Gulf Coast University
Mary Edison State
Andrew B Pasco Hernando State College
Susan S Hodges University
Elena S Nova
Ben M Valencia College

Teaching Chat:

Heidi W Orange County Library System
Kimberly R Florida Gulf Coast University
Alyse E FAU
Abby S FSU Libraries
Jessica B FSU Libraries
Sonja P FSU Libraries
Hadi S Keiser University
Valerie H Ave Maria University
Susan S Hodges University
Juli D St Johns County
Anastasia M Goldstein FSU
Jaime G Ask a Librarian
Susan A USF
CindDB Alachua County
Jamie S NOVA
Diana Santa Fe College

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

September 2013 Exemplary Reference Award Winners

The Quality Assurance Workgroup is happy to award the following transcripts for the September 2013 Exemplary Reference Awards.

Brief Exemplary Reference Award: Kristin Jernigan, Polk State College

The patron was having trouble accessing articles in full-text within the database and Kristen very quickly diagnosed the problem (the patron hadn’t logged-in) and found a work-around when the patron still couldn’t get the articles. She was quick, efficient and kind. All great things for a librarian to be.

Mallory Mattmuller, Pasco County Library System
Mallory Mattmuller, Pasco County Library System

Detailed Exemplary Reference Award: Mallory Mattmuller, Alachua County Public Library (Now Pasco County Library System)

A truly difficult question given the lack of digital records for historical maps and yet Mallory offered many possible solutions. Contact information for historical and cartography societies as well as pushed maps from state institutions were quickly offered. The patron appreciated the effort and the lead.

 

 

 

 

Tony Valenti, Edison State College
Tony Valenti, Edison State College

Teaching Exemplary Reference Award: Anthony Valenti, Edison State College

Anthony expertly instructed the patron how to find the resources for an assignment he was working on. By the end of the transaction the student learned how to navigate his school’s website, refine his search, conduct an advanced search and how to properly cite his paper.

 

 

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/september-2013-exemplary-reference-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Lori Lowery, Lee County Library System
Daniel B, Manatee County
Suzanne M, West Florida Public Library
Bronwyn, Ask a Librarian Staff
Hadi S, Palm Beach State
Susan S, Hodges University
Sarah H, FIU
Diana, Ask a Librarian Staff
Shaundra L, FSU Libraries
Maggie H, FSU Libraries
Sonja P, FSU Libraries
Sarah B, FSU Libraries

Detailed Chat:

Hadi S, Palm Beach State
Connie Holzinger, Lee County Library System
Catherine N, Palm Beach County
Sharon R, Orange County
Royce B, St Johns River State College
Carolyn W, Alachua County
Jaime G, Ask a Librarian Staff
Guy A, Jacksonville PL
Sarah B, FSU Libraries
Sonja P, FSU Libraries

Teaching Chat:

Alicia Ellison, HCC – Ybor City Campus
Cathy Burnsed, Leon County Public Library
Susan A, USF
Susan S, Hodges University
Lauri, FAU
Kathleen H, Delray Beach
Amelia K, Southwest Florida College
Bronwyn M, Ask a Librarian Staff
Sonja P, FSU Libraries
Sarah B, FSU Libraries
Abby S, FSU Libraries
Jessica B, FSU Libraries

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

August 2013 Exemplary Reference Awards

The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.

angela falseyBrief Exemplary Reference Award: Angela Falsey, St. Petersburg Public Library

Angela was able to walk a customer through an issue with MLA formatting. The customer responded with “You are the best”. Angela did a great job quickly and effectively answering the question!

 

carolynDetailed Exemplary Reference Award: Carolyn Wallace, Alachua County Library System

Carolyn walked a customer through running a custom search for business type in Ref USA to look for a business. The customer was appreciative of the help Carolyn extended. Way to go Carolyn!

 

 

photo (5)Teaching Exemplary Reference Award: Kira Smith, AAL Intern

Kira deftly instructed this patron on the arcane usage of boolean operators and suggested relevant databases for their search! Patron commented that she was very helpful!

 

 

The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/august-2013-exemplary-reference-transcripts/

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Carolyn W, Alachua County
Kathy Babcock, Lee County
Kira S, Ask A Librarian Staff
Laura D, Tampa Hillsborough
Lisa, Keiser University
Marie, Art Institute of Tampa
Bronwyn M, AAL Intern
Jaime G, AAL Intern
Shaundra L, Florida State University Libraries
Sonja P, Florida State University Libraries

Detailed Chat:

Deb, USF St. Pete
Warren, Orange County Library
Kathy B, Lee County
Marie D, Seminole County Library System
Susan S, Hodges University
Jaime G, AAL Intern
Carolyn W, Mandel Public Library of West Palm Beach
Jaime G, St Petersburg College
Abby S, Florida State University Libraries
Sonja P, Florida State University Libraries

Teaching Chat:

Diana, Ask a Librarian Staff
Allison G, NOVA
Deb, USF St. Pete
Marni, NW FL State College
Debora S, Palm Beach Atlantic
Susan S, Hodges
Kathleen H, Jacksonville Public Library

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.