by Kelly Doty | Aug 29, 2013 | Customer Service, Marketing, News
Ask A Librarian is open 84 hours, 7 days a week. Even when your library is closed, your patrons and students have access to someone on the desk via chat, text or email. You can order the signs from the Promotional Marketing Materials or download and customize to add...
by Kelly Doty | Nov 1, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference
Participate in VR Research via Phone Interview Dear Virtual Reference Librarian: Greetings! We are looking for people interested in taking part in an important study of virtual reference services (VRS). We are willing to pay you for your time. We hope you will be...
by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...
by Kelly Doty | Aug 8, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of water when you’re scheduled to...
by Kelly Doty | Jul 30, 2012 | Agent Console, Customer Service, FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27,...
