by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,...
by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching...
by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,...
by Kelly Doty | Mar 28, 2011 | Customer Service, March Madness Month, Marketing, News, WOMM
** Note: If you didn’t receive this in its more attractive email format earlier today, please email Traci at avett@tblc.org . March Madness Month A month of surprising facts, informative highlights, and fun activities… all for the chance to brag about our incredible...
by Kelly Doty | Mar 23, 2011 | Customer Service, March Madness Month, Marketing, News, Uncategorized, WOMM
** Note: If you didn’t receive this in its more attractive email format earlier today, please email Traci at avett@tblc.org March Madness Month A month of surprising facts, informative highlights, and fun activities… all for the chance to brag about our incredible...