by Kelly Doty | Dec 7, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by Kelly Doty | Nov 15, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for May Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by Kelly Doty | Aug 13, 2010 | Statistics
The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers. To push the survey – use the script in the... by smithm | Jun 28, 2010 | Customer Service, Exemplary Reference Awards, Knowledge Base, Training
The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local”... by Kelly Doty | Mar 25, 2010 | Marketing, WOMM
Ask a Librarian March Madness Month Where each day brings a surprising fact, a fun activity, or an Ask a Librarian award … and a chance to brag about our incredible services! And the Ask a Librarian Award goes to… One week ago, we told you that Susan Livingston...