by smithm | Jun 28, 2010 | Customer Service, Exemplary Reference Awards, Knowledge Base, Training
The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local”... by Kelly Doty | May 6, 2010 | Customer Service, Training
I am excited to announce a new hot topics workshop on July 20th from 1:30pm-3:30pm ET: The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease One of the most difficult tasks on Ask...