Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award

   Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award  Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...

Email Workshop

Space is still available – register today!   Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET  Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if...