Ask a Librarian Superheroes

The Ask a Librarian team is happy to announce our new Superhero marketing campaign!

We have bookmarks and posters for all libraries to hang up /or hand out.

The items will be sent via Statewide Delivery (DLLI) and U.S. Mail. You should receive the packages early next week.

If you need to order more for your branches or campuses, please place your order on the AAL promotional order form.

If you have any questions, please contact Jessica Riggins.

New Marketing Material: Posters and Stickers

The Ask a Librarian team is happy to announce we have some new marketing material! We have shipped a new round of packages via Statewide Delivery (DLLI) and U.S. Mail. You should receive the packages early next week.We would ask that you hang these new posters in various places inside and outside the library.

Each package includes new posters and stickers for all your librarians that staff the Ask a Librarian Desk! If you need to order more, please make your request through the AaL info site

If you would like to incorporate the badge into any of your marketing material, please feel free to us the image on the Info site

If you have any questions or concerns, please contact Jessica Riggins.

Last Chance Webinars in Ask a Librarian

My Virtual Community: Reaching out to your Local Patrons through the Local Desk
Monday, April 30, 2012 (registration closing soon!)
10-11 am ET

Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library
Thursday, May 17, 2012
2-3 pm ET

High Anxiety: Increasing your Comfort Level on the Statewide Desk
Wednesday, May 30, 2012
10-11 am ET

E-Gov and the Get Help Florida Website
Monday, June 11, 2012
2-3 pm ET

Time is ticking for these upcoming webinars, so why risk it? Register today!

Spanish Email Promotion at JPL

 Here’s a terrific example of how one library is marketing Ask a Librarian’s statewide Spanish email service to their patrons!

Check out the Jacksonville Public Library monthly e-newsletter at, and scroll down on the left to see their promo for the Ask a Librarian Spanish email service.

 Promoting the service in their newsletter not only informs their patrons, but also serves as a reminder to all JPL staff and administrators that Spanish email is available. In addition, they sent an announcement to the email distribution list for all JPL staff, and will link the announcement on the home page of the City employee portal.
Remember that all member libraries – that means yours! – have this service available now for their patrons. Follow JPL’s nifty marketing ideas to make sure your Spanish-speaking patrons know about this valuable service.

Way to go, JPL!

March Madness Month – Wed., March 30

** Note: If you didn’t receive this in its more attractive email format earlier today, please email Traci at .


March Madness Month


A month of surprising facts, informative highlights, and fun activities… all for the chance to brag about our incredible services!

When Ask a Librarian Day (February 22) was over this year, we didn’t want your enthusiasm and focus to stop there – we wanted to continue the increased promotion with our second annual March Madness Month. Like last year, we used the month of March to promote awareness of Ask a Librarian through interesting tidbits, tips on customer service in virtual reference, marketing suggestions, and fun service-oriented challenges to heighten enthusiasm & interest and encourage active participation among all member libraries.

The primary aim of this month’s campaign was to encourage you who staff Ask a Librarian to think about Ask a Librarian in different ways. We wanted to bring you out of the box a bit to reenergize your support of the incredible service available to all Florida residents. We know that increased motivation means increased Word-of-Mouth Marketing (WOMM) to your own colleagues and library users, and we were thrilled to see some of those ideas put to creative use! Thinking more about the benefits of Ask a Librarian makes it so much easier for you to share those observations and experiences with others.

And we must say… you did a fantastic job. We enjoyed spotlighting your own experiences and ideas for everyone statewide to see – in your own words – not only as a real marketing success story, but also because your own words reach out to your peers in a way that germinates enthusiasm like wildfire.  

Thank you for sharing your observations and experiences with us, and please keep spreading the word! 

To view blog posts, visit the Ask a Librarian blog at To view photos of Ask a Librarian Day and March Madness Month, visit the Ask a Librarian Flickr page at   




Ask a Librarian Day 2011, Alachua County Library District poster display


“For Ask a Librarian Day, Jenny Diaz and Sylvia Ashwell put together a display using Ask a Librarian promotional materials including posters, Ask a Librarian business cards, and lanyards. We used a three panel blue feltboard for the display.  We wanted this to be a display that people could use in that they could take the Ask a Librarian items from the display. We placed this feltboard in the main lobby at Alachua County Library District Headquarters so that patrons could see it as they walked in. Extra promotional materials were placed in the lobby on the circulation desk and throughout the main floor of the library for people to use. This display received many positive comments from patrons and staff alike.  Lesly Galiana and Jennifer Kinser in the Youth Services department also created a bulletin board and promoted the service to our younger patrons and their parents.  Many patrons were excited to learn that they could chat with a librarian online or communicate with them via text, even when the library was closed.”



Lisa Finch, Alachua County Library District




Hey, don’t stop now!


You’ve done far too incredible a job not to keep on going.

Keep sharing the following talking points with everyone you meet:

  • If you ever need help when you’re not in our library, visit (or find the link on our library’s website). 
  •  Ask a Librarian is a website where you can go to get your questions answered by a real librarian. 
  •  Ask a Librarian is open for live chat and texting until midnight ET Sunday through Thursday, and until 5 p.m. ET Friday and Saturday. 
  •  You can use Ask a Librarian for free. 
  •  If Ask a Librarian isn’t open for chat or texting, you can always email your question, and your library’s staff will get back to you within 24 hours.