Introducing the Superhuman Search Engine

Introducing the Superhuman Search Engine

Book report? Master’s thesis? Business venture? Visit the all new Ask a Librarian, Florida’s Virtual Reference Service, for answers to question you didn’t even know to ask. Check out our upgraded features including smartphone access and a streamlined log-in process. Connect via text messaging or live chat, 7 days a week, or email us anytime day or night. Free superhuman search skills at your service.

Introducing the Superhuman Search Engine
Introducing the Superhuman Search Engine

July 4 Holiday Closing

The Ask A Librarian Service will be closed on Friday July 3rd, Saturday July 4th and Sunday July 5th in observance of the July 4th holiday. Normal hours will resume on Monday July 6th at 10:00am.


April 2015 Statistics

Usage Summary

Mobile APP Chat Sessions0
Facebook Chat Sessions0 Mobile Chat Sessions257
Standard Chat Sessions2,156
Instant Invite Chat Sessions244
Widget Chat Sessions1,387
Gale -Widget Chat Sessions244
Total Chat Sessions4,288
E-mail Sessions1,908
Text Sessions542
April 2015 total sessions6,738
Fiscal 2014-201544,771
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU
  2. SPC
  3. USF
  4. Jacksonville Public Library
  5. Orange County Public Library
  6. NOVA Southeastern
  7. Tampa-Hillsborough County Public Library
  8. University of Central Florida
  9. University of Florida
  10. State College of Florida Manatee-Sarasota


Training on Oracle software as concluded as we are in the process of migrating all users to the new SpringShare software.

Register for Regular AAL Training in Springshare.

Register for Site Coordinator training in Springshare.

Live Chat

Local Desks:1,423
Collaborative: 2,245
Total Chat:4,288

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text