by Kelly Doty | Oct 10, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 234 Standard Chat Sessions 3,080 Instant Invite Chat Sessions 92 Widget Chat Sessions 1,874 Total Chat Sessions 5,280 E-mail Sessions 1,567 Text Sessions 674 September 2012 total sessions 7,521 Fiscal 2011-2012... by Kelly Doty | Sep 14, 2012 | FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic... by Kelly Doty | Sep 11, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 186 Standard Chat Sessions 2,079 Instant Invite Chat Sessions 49 Widget Chat Sessions 1,110 Total Chat Sessions 3,424 E-mail Sessions 1,460 Text Sessions 516 August 2012 total sessions 5,400 Fiscal 2011-2012 75,782... by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique... by Kelly Doty | Aug 8, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of water when you’re scheduled to...