by Kelly Doty | Jan 29, 2011 | Training
Space is still available in the following Ask a Librarian workshops: Workshop Date Time Ask a Librarian Training @ St. Petersburg College, Clearwater Campus In-person 02/08/2011 9:30a-3p ET Site Coordinator Training: KnowledgeBase & Portal Page Editing Online... by Kelly Doty | Jan 28, 2011 | Agent Console, Customer Service, Training
Attention, staff! Would you like to create your own scripts and bookmarks for your personal use inside the Agent Console? Did you learn the steps during an Ask a Librarian workshop, but just can’t quite remember what to do? As you grow with Ask a Librarian, no doubt... by Kelly Doty | Jan 26, 2011 | Uncategorized
Hello, I just wanted to take a moment to say goodbye. As you know, today is my last day with Ask a Librarian and TBLC. I can not tell you how much I will miss the service and look forward to watching it continue to grow. If you need assistance, please contact the Ask... by smithm | Jan 25, 2011 | Reference, Training
Ask a Librarian will be launching a E-Gov Specialized Entry Point in March. The new entry point will be linked to from http://www.gethelpflorida.org, a Florida Resource Based E-Gov Portal. Questions from this portal page will route into the main collaborative... by smithm | Jan 18, 2011 | Uncategorized
Ask a Librarian rolled out an enhanced user interface today. The new interface presents a modern, sleek chat window to users within the existing page. With this enhancement, the user no longer has a new window launched. Creating a more user friendly session for the...