by smithm | Dec 3, 2010 | News, Statistics
Once again, Ask a Librarian experienced a record month! 5,255 Live Chat Sessions (an 6% increase from last November) 1,352 Email Sessions (a 25% increase from last November) 566 text messages (our first complete month of texting!) Summary report for the state: AAL... by Kelly Doty | Nov 27, 2010 | Agent Console, Training
Workshop Date Time Format Site Coordinator Training: KnowledgeBase and Portal Page Editing 11/30/2010 3:00 – 3:30 ET On-Line Hot Topics: Ask a Librarian Statistics 12/01/2010 1:30 – 3:00 ET On-Line Online Resources Inside the Agent Console: Ask a Librarian... by Kelly Doty | Nov 20, 2010 | Scheduling
In observance of the Thanksgiving holiday, Ask a Librarian will close at 5 pm Wednesday, November 24, and remain closed on Thursday, November 25 and Friday, November 26. We will reopen on Saturday, November 27. Also, as in previous years, the Academic Desk will be... by Kelly Doty | Nov 15, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for May Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by smithm | Nov 3, 2010 | Statistics
Wow! What a month. Ask a Librarian had 7,050 sessions in October. 5591 live chat sessions, 1310 email sessions and 149 text sessions! – Yes, 149 text messages in one week! I will have a second post next week with some analysis of our use. Here are the summary...