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Hot Topics in Ask a Librarian: Best Practices with K12 students in virtual reference – Presentation Notes

by Kelly Doty | Apr 22, 2010 | Customer Service, Newsletter, Training

For those of you not there, you missed a great presentation! Carla Steinberg-Pfahl from Minnesota’s AskMN shared her experience in working with the K12 community and K12 users to create a better reference experience for everyone. I learned a lot! Her PowerPoint...
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