by Kelly Mcdonald | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service... by Kelly Mcdonald | Sep 28, 2010 | Agent Console, Screen Sharing, Texting
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Because ScreenSharing – which we pay extra for – is so rarely... by Kelly Mcdonald | Mar 23, 2010 | Marketing, Staffing Etiquette, WOMM
We received great customer service tips and they mentioned – SCRIPTS and COMMUNICATION and utilizing the user’s library resources as the key to a successful session! Renee Patterson, Alachua County Library District says: My favorite tip is already in the FAQ, but it’s... 