Ask a Librarian News and Information
  • Home
  • About
    • About
    • Reasons to Join
    • Become a member
    • Participating Libraries
    • Privacy
    • Quality Assurance Workgroup
  • Connect With Us
    • Connect With Us
    • Order Promotional Materials
    • Linking to Ask a Librarian
    • Logos
    • Widgets
  • News
Select Page

Text Messaging Update

by Kelly Mcdonald | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting

Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service...

Announcement – Goodbye, ScreenSharing!

by Kelly Mcdonald | Sep 28, 2010 | Agent Console, Screen Sharing, Texting

Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Because ScreenSharing – which we pay extra for – is so rarely...

March Madness Customer Service Tips

by Kelly Mcdonald | Mar 23, 2010 | Marketing, Staffing Etiquette, WOMM

We received great customer service tips and they mentioned – SCRIPTS and COMMUNICATION and utilizing the user’s library resources as the key to a successful session! Renee Patterson, Alachua County Library District says: My favorite tip is already in the FAQ, but it’s...
  • Facebook
  • Twitter
  • RSS
This project is funded under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.