by Kelly Doty | May 10, 2012 | Agent Console, Customer Service, E-Books, FEL, Gale Resources, News, Reference, Training
Time is running out! Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface. Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2-3 pm ET With electronic reference books... by Kelly Doty | Apr 23, 2012 | Customer Service, E-Books, FEL, FYI - Interesting Tidbits, Gale Resources, Local Patrons, News, Reference, Training
My Virtual Community: Reaching out to your Local Patrons through the Local Desk Monday, April 30, 2012 (registration closing soon!) 10-11 am ET Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library Thursday, May 17, 2012 2-3 pm ET High... by Kelly Doty | Mar 26, 2012 | Customer Service, E-Books, News, Reference, Training
E-Books! Putting OverDrive e-Books onto e-Readers Monday, April 2, 2012 (registration closing soon!) 2-3 pm ET Free Online Health Resources Wednesday, April 4, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian 1.5-Hour Refresher Tuesday, April 10, 2012... by Kelly Doty | Feb 29, 2012 | Customer Service, News, Reference, Training
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without... by Kelly Doty | Feb 28, 2012 | E-Books, News, Reference, Training
We’re talking two webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Monday, April 2, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable...