New Technical Support Platform

Matt Smith has installed a new platform for users to submit technical support questions for Ask a Librarian. The new Help Desk lets you submit a request ticket and walks you through a series of questions to pin point what technical support you need. Once you submit a ticket, you will receive an email confirming your request with a ticket number. You can check on the status of that ticket at any time. 
 
You even have access to a searchable database to look for frequently asked questions. This knowledge-base may be able to help you with your technical issue first. 
 
Please submit all technical support requests through the form on the help desk website. This will ensure your question is going to the correct person and resolved in a timely fashion. 
 
Thanks for your support of Ask a Librarian. 

Ask a Librarian Technical Support

Matt Smith, technical assistant for Ask a Librarian, will be available to answer any technical support questions you may have. For an technical issues, including Oracle, Java, browser, or any other technical trouble shooting, please contact Matt Smith directly at help@askalibrarian.org or smithmm@tblc.org.  Matt will be able to assist you with any technical questions you may have. 

You can also access the Technical Support page on the toolbox website at anytime http://info.askalibrarian.org/toolbox/technical-support/