by Kelly Doty | Dec 10, 2010 | Marketing, Mobile, Texting
Ask a Librarian now has customizable logos available for participating libraries to promote our new texting service. Please contact to have your library’s phone number and keyword added to the image! by Kelly Doty | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service... by Kelly Doty | Oct 25, 2010 | Texting
We are live on text messaging today. It should be somewhat quiet in the queue with our soft launch but please remember: – If you are scheduled for either the collaborative desk or the academic desk, you must staff the texting queue as well. – Texts will... by Kelly Doty | Oct 22, 2010 | Texting
Text Messaging goes LIVE on Monday, October 25th Ask a Librarian will be launching a texting service to accompany our traditional chat service. This means users can text us from their device at the moment they need assistance from wherever they are (though hopefully... by Kelly Doty | Sep 22, 2010 | Texting
Text messaging has established itself as a main communication point for teens and adults. Users want to have their questions answered at their moment of need – and this means not just when in front of a computer but wherever they are. As many of you are- myself...