by Kelly Doty | Feb 29, 2012 | Customer Service, News, Reference, Training
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without... by Kelly Doty | Feb 28, 2012 | E-Books, News, Reference, Training
We’re talking two webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Monday, April 2, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable... by smithm | Feb 24, 2012 | Agent Console, Local Patrons, News, Training
Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if... by Kelly Doty | Feb 22, 2012 | News, Training, Uncategorized
Forgot to register? Space is still available in this Lunch & Learn TBLC Webinar! Lunch & Learn: Creating Infographics for More Powerful Handouts or Presentations Thurs., March 15, 12:00-12:45 pm ET You’re not too late… Space is still available in... by Kelly Doty | Feb 17, 2012 | News, Scheduling
Just a friendly reminder that Ask a Librarian’s Academic and Collaborative Desks will be closed on Monday, February 20 due to library and staff scheduling availability that day. Local desks are unaffected, but please do not log into Academic or Collaborative on that...