by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by smithm | Jan 26, 2012 | News
Another exciting year has passed with Ask a Librarian. In October 2010, we launched the text messaging service. In 2011, we added threaded history to texts, began the statewide Spanish email service, and refreshed the logo and design. It has been an exciting year and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by smithm | Jan 10, 2012 | News, Statistics, Uncategorized
The following statistics are now available for the month of December 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Jan 9, 2012 | News, Scheduling
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News This is a reminder that the Ask a Librarian Academic Desk reopens today, so...