by smithm | Sep 2, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of August 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Aug 26, 2011 | FEL, News, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources through this link: http://www.flelibrary.org/training/ “The Florida... by Kelly Doty | Aug 22, 2011 | Agent Console, News, Training
Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by smithm | Aug 5, 2011 | News, Scheduling
The following Ask a Librarian shifts are in need of help: Sat., Aug. 6, 1-2 and 2-3pm (collaborative) Sun., Aug. 7, 6-7 and 7-8 pm (collaborative) Tues., Aug. 9, 6-7 and 7-8 pm Wed., Aug. 10, 2-3* and 3-4* pm (academic) Wed., Aug. 10, 5-6* pm (collaborative) Thurs.,...