by Kelly Doty | May 6, 2010 | Customer Service, Training
I am excited to announce a new hot topics workshop on July 20th from 1:30pm-3:30pm ET: The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease One of the most difficult tasks on Ask... by Kelly Doty | Apr 22, 2010 | Customer Service, Newsletter, Training
For those of you not there, you missed a great presentation! Carla Steinberg-Pfahl from Minnesota’s AskMN shared her experience in working with the K12 community and K12 users to create a better reference experience for everyone. I learned a lot! Her PowerPoint... by Kelly Doty | Mar 16, 2010 | Training
In its first year, AskMN: The Librarian Is In, Minnesota’s statewide cooperative digital reference service, accepted over 6,000 questions from Minnesota residents, many from K12 students. Students are heavy users of online reference services such as chat and Instant...