Gale, eBooks, and You… Register Today!

Don’t miss out! Sign up now to reserve your space in this timely webinar on nonfiction ebooks in the new GVRL interface.

Gale, eBooks, & You: The New Interface of the Gale Virtual Reference Library

Thursday, May 17, 2-3 pm ET

With electronic reference books from Gale and their publishing partners, you can help your patrons instantly access nonfiction eBooks (with any Internet-connected device) through the Gale Virtual Reference Library. The GVRL is one of many incredible resources available through the Florida Electronic Library… but there’s a new interface in town!

Learn about the Gale Virtual Reference Library and how to utilize its new interface to best help your library patrons in this webinar taught by Julie Pepera of Gale-Cengage.

Webinar: High Anxiety: Increasing your Comfort Level on the Statewide Desk

High Anxiety: Increasing your Comfort Level on the Statewide Desk
May Session: Wed., May 30, 2012, 10-11 am ET
August Session: Wed., Aug. 22, 2012, 10-11 am ET

  • Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable?
  • Do you feel a little like a fish out of water when you’re scheduled to cover the Collaborative or Academic Desk for your library?

If you feel anxiety while waiting to help statewide chat patrons, you are not alone. Even the most capable and confident of librarians can feel a reduced sense of comfort when answering collaborative chat questions. You bring a lot to the table. This webinar will offer the perspective you need to lasso the comfort you that you have in-house and draw that into the virtual reference environment.

Last Chance Webinars in Ask a Librarian

E-Books! Putting OverDrive e-Books onto e-Readers
Monday, April 2, 2012 (registration closing soon!)
2-3 pm ET

Free Online Health Resources
Wednesday, April 4, 2012 (registration closing soon!)
2-3 pm ET

Ask a Librarian 1.5-Hour Refresher
Tuesday, April 10, 2012
2:30-4 pm ET

Audiobooks! Putting OverDrive Audiobooks onto Portable Players
Monday, April 16, 2012
2-3 pm ET

Time is ticking for these upcoming webinars, so why risk it? Register today!

OverDrive E-Books & Audiobooks Webinar Series

We’re talking two webinars on OverDrive… register for both today!

Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff

Monday, April 2, 2012, 2-3 pm ET

Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable Players: A Guide For Library Staff

Monday, April 16, 2012, 2-3 pm ET

Audiobooks and E-Books

OverDrive audiobooks & ebooks are popular with library patrons. But many of them have a hard time putting it all together: finding available e-books or audiobooks on the digital download site and then transferring them to their PC, e-reader, or listening devices. With information presented by TBLC’s own resident genius & System Administrator Al Carlson, these two webinars will equip public service staff of all library types with the skills they need to assist patrons at any stage of the process.

Topics include:

  • Finding immediately available audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) on an OverDrive site and installing needed components.
  • Downloading audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) to a PC, and transferring (sideloading) them to e-readers/listening devices.
  • Direct downloads to smart phones, iPads, and other web-enabled devices.

Register for both webinars today!

Email Workshop

Space is still available – register today! 

 Ask a Librarian Email Workshop

Tues., Mar. 13, 2012

2:30-3:30 pm ET

 Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if you currently utilize your own email system but would love a sneak-peek on how email works inside the agent console, this workshop is for you!

There’s still time! Creating Infographics: a TBLC Webinar

Forgot to register? Space is still available in this Lunch & Learn TBLC Webinar!

 Lunch & Learn: Creating Infographics for More Powerful Handouts or Presentations

Thurs., March 15, 12:00-12:45 pm ET

You’re not too late…
Space is still available in this lunchtime webinar!
Join Novare Library Services staff for an introduction to information graphics and demonstrations of how they can visually, and more easily, represent complex information to make your handouts and presentations more meaningful to your audience.


Calling all evening-shift library staff!

TBLC Presents… 

 How to Deal with Angry Customers

(Yes, it’s an evening workshop!)

Thurs., Feb. 16, 2012   ~   7:30-8:15 pm ET


What is the secret to handling situations with difficult or angry customers while maintaining your composure and professionalism?
In this webinar, Andrew Sanderbeck of PCI Webinars/People Connect Institute will teach you a five-step approach to help you effectively diffuse and resolve these situations with less stress AND more confidence! 

Seeking Synchronicity Revelations and Recommendations for Virtual Reference (OCLC research report webinar) and AaL facilitated discussion

OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.

Seeking Synchronicity: Revelations and Recommendations for Virtual Reference

an OCLC research report webinar

DATE: January 31, 2012

TIME: 3:00 pm – 4:30 pm  (EST)

LOCATION: OCLC’s Online Classroom


an Ask a Librarian facilitated conversation

DATE: February 1, 2012

TIME: 10:00 am – 11:00 am  (EST)

LOCATION: TBLC’s Online Classroom

On January 31, 2012 from 3:00 – 4:30 p.m. (EST), co-authors Lynn Silipigni Connaway (OCLC Research) and Marie L Radford (Rutgers, the State University of New Jersey) will review the report’s findings and address topics such as:

·         The exaggerated death of ready reference
·         The importance of query clarification in Virtual Reference
·         Boosting accuracy and building better relationships in Virtual Reference
·         Learning from Virtual Reference transcripts
·         Convenience as a “hook” to draw users to Virtual Reference
·         Generational differences in how people perceive reference interactions and determine success
·         The need for more and improved marketing of Virtual Reference

For more information about the Seeking Synchronicity: Revelations and Recommendations for Virtual Reference report click here.

To register with OCLC for the January 31st webinar click here.

After this OCLC-sponsored webinar, participants are invited to return on Wednesday, February 1, 2012 from 10:00 – 11:00 a.m. when Ask-a-Librarian staff facilitates a continuing discussion among Florida librarians.  For more information about the discussion session and to register click here.