by smithm | Feb 24, 2012 | Agent Console, Local Patrons, News, Training
Space is still available – register today! Ask a Librarian Email Workshop Tues., Mar. 13, 2012 2:30-3:30 pm ET Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if... by Kelly Doty | Feb 22, 2012 | News, Training, Uncategorized
Forgot to register? Space is still available in this Lunch & Learn TBLC Webinar! Lunch & Learn: Creating Infographics for More Powerful Handouts or Presentations Thurs., March 15, 12:00-12:45 pm ET You’re not too late… Space is still available in... by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by smithm | Jan 4, 2012 | Customer Service, Local Patrons, News, Reference, Training
Forgot to register before the holidays? Space is still available in our two Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET...