by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by Kelly Doty | May 3, 2011 | Agent Console, News, Texting, Training
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and... by Kelly Doty | Apr 15, 2011 | News, Training
Attention, staff: Have you attended training, but just haven’t had much opportunity to practice or staff the desk? Are you trying to staff… but still feel a little like a fish out of water? Would you like someone to help you apply your knowledge and skills to the... by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,... by smithm | Feb 21, 2011 | Reference, Training, Uncategorized
Please register now for our upcoming webinar: Hot Topics: E-Books and E-Readers Explained Wed., April 20, 2011, 1:30 – 3:00 pm ET With the plethora of e-books and e-devices now available, where do you start when helping users in Ask a Librarian? Knowing the basics of...