by smithm | Sep 2, 2010 | Statistics
Wow! You can definitely tell August is back to school month. While the first half of August was fairly quiet (1,601 chats from August 1-15), we definitely saw users return with the school bell. The second half of the month Ask a Librarian had 2,134 live chat... by Kelly Doty | Aug 13, 2010 | Statistics
The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers. To push the survey – use the script in the... by smithm | Aug 6, 2010 | Statistics
From time to time, libraries are in need of older statistics. We have created a statistical archive online for you to access past years. The current year is available on this blog. http://askalibrarianfl.pbworks.com/Statistic-Archive by smithm | Aug 3, 2010 | Statistics
July was another busy month for Ask a Librarian. We assisted 3,853 users via live chat and and additional 1,012 by email – an overall increase of 35% from last July! A summary of July is available in pdf – July Summary Detailed Reports by Library and... by smithm | Jul 2, 2010 | News, Statistics
Another great month!!! Ask a Librarian assisted 3,864 users via live chat and 1,207 via email. This is a 32% increase live chat sessions from last June. So far this year, we’ve had 52,071 sessions. A summary report is available here: Summary Report Detailed...