August 2013 Exemplary Reference Awards
The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.
Brief Exemplary Reference Award: Angela Falsey, St. Petersburg Public Library
Angela was able to walk a customer through an issue with MLA formatting. The customer responded with “You are the best”. Angela did a great job quickly and effectively answering the question!
Detailed Exemplary Reference Award: Carolyn Wallace, Alachua County Library System
Carolyn walked a customer through running a custom search for business type in Ref USA to look for a business. The customer was appreciative of the help Carolyn extended. Way to go Carolyn!
Teaching Exemplary Reference Award: Kira Smith, AAL Intern
Kira deftly instructed this patron on the arcane usage of boolean operators and suggested relevant databases for their search! Patron commented that she was very helpful!
The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/august-2013-exemplary-reference-transcripts/
Each month we receive numerous nominations for fantastic reference. Here are the other nominees.
Brief Chat:
Carolyn W, Alachua County
Kathy Babcock, Lee County
Kira S, Ask A Librarian Staff
Laura D, Tampa Hillsborough
Lisa, Keiser University
Marie, Art Institute of Tampa
Bronwyn M, AAL Intern
Jaime G, AAL Intern
Shaundra L, Florida State University Libraries
Sonja P, Florida State University Libraries
Detailed Chat:
Deb, USF St. Pete
Warren, Orange County Library
Kathy B, Lee County
Marie D, Seminole County Library System
Susan S, Hodges University
Jaime G, AAL Intern
Carolyn W, Mandel Public Library of West Palm Beach
Jaime G, St Petersburg College
Abby S, Florida State University Libraries
Sonja P, Florida State University Libraries
Teaching Chat:
Diana, Ask a Librarian Staff
Allison G, NOVA
Deb, USF St. Pete
Marni, NW FL State College
Debora S, Palm Beach Atlantic
Susan S, Hodges
Kathleen H, Jacksonville Public Library
Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.
THANK YOU!
A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.
August 2013 Exemplary Reference Awards
The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.
Brief Exemplary Reference Award: Angela Falsey, St. Petersburg Public Library
Angela was able to walk a customer through an issue with MLA formatting. The customer responded with “You are the best”. Angela did a great job quickly and effectively answering the question!
Detailed Exemplary Reference Award: Carolyn Wallace, Alachua County Library System
Carolyn walked a customer through running a custom search for business type in Ref USA to look for a business. The customer was appreciative of the help Carolyn extended. Way to go Carolyn!
Teaching Exemplary Reference Award: Kira Smith, AAL Intern
Kira deftly instructed this patron on the arcane usage of boolean operators and suggested relevant databases for their search! Patron commented that she was very helpful!
The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/august-2013-exemplary-reference-transcripts/
Each month we receive numerous nominations for fantastic reference. Here are the other nominees.
Brief Chat:
Carolyn W, Alachua County
Kathy Babcock, Lee County
Kira S, Ask A Librarian Staff
Laura D, Tampa Hillsborough
Lisa, Keiser University
Marie, Art Institute of Tampa
Bronwyn M, AAL Intern
Jaime G, AAL Intern
Shaundra L, Florida State University Libraries
Sonja P, Florida State University Libraries
Detailed Chat:
Deb, USF St. Pete
Warren, Orange County Library
Kathy B, Lee County
Marie D, Seminole County Library System
Susan S, Hodges University
Jaime G, AAL Intern
Carolyn W, Mandel Public Library of West Palm Beach
Jaime G, St Petersburg College
Abby S, Florida State University Libraries
Sonja P, Florida State University Libraries
Teaching Chat:
Diana, Ask a Librarian Staff
Allison G, NOVA
Deb, USF St. Pete
Marni, NW FL State College
Debora S, Palm Beach Atlantic
Susan S, Hodges
Kathleen H, Jacksonville Public Library
Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.
THANK YOU!
A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.
November 2013 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. November’s AAL SuperStar recipient is Juli Davis from St Johns County.
Juli Davis is the Digital Librarian at the St. Johns County Public Library System in St. Augustine. After starting out several years ago as a volunteer for the library system, she eventually joined the reference team and is now the Site Coordinator for St. Johns. Julie takes real ownership of helping on the Collaborative Desk and is a terrific team player with AAL. From picking up multiple one-time statewide shifts to responding to individuals seeking a last-minute replacement on AskRef, she is always jumping on to help her statewide colleagues in a time of need.
Her outstanding efforts to help Ask a Librarian benefits the staff, patrons and students! Thank you Juli, your dedication and effort to the program is commendable!
Please help me congratulate this month’s SuperStar winner, Juli Davis!
October 2013 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||||||||||||||||||
Live Chat
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Yearly Comparison October 2012 vs October 2013 |
September 2013 Statistics
Usage Summary
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Training
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| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. | ||||||||||||||||||||||||||||||||||||||||||||
Visits by City
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Entry by Location September 2013 Entry by Location |
Yearly Comparison September 2012 vs September 2013 |
October 2013 SuperStar
This month, we recognize a library system that has played an outstanding part in implementing Ask a Librarian. October’s AaL SuperStar recipient is Pasco County Library System.
Pasco County Library System is dedicated to the collaborative Ask a Librarian desk and is committed to staffing it. Every time a new librarian is added to the library staff, that person is trained in Ask a Librarian and the library adds an additional hour of collaborative desk coverage – covered by that person. Over time, using this model, Pasco’s collaborative desk coverage has grown from 5 shifts to 12 shifts a week.
A Big Thank you to Pasco County Library System, for everything they do to make AAL a collaborative success. Please help us congratulate our October SuperStar recipients, Pasco County Library System.
September 2013 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. September’s AAL SuperStar recipient is Leila Gibradze, Associate Director of Goldstein Library at Florida State University.
Leila’s support of the Academic and Collaborative Desks in Ask a Librarian has been phenomenal. She picks up many last-minute statewide shifts on the Academic and Collaborative Desks to ensure our Florida patrons have help, and she encourages her staff to do the same. Her team covers several regular statewide hours each week – including several hours on Sundays, when Ask a Librarian has fewest academic libraries staffing the statewide desk.
In addition, Leila coordinates a substantial local desk for Goldstein FSU patrons during all the hours the library is open: Monday – Thursday: 8 am to 9 pm; Fridays: 8 am to 4:30 pm; Saturdays: 10:30 am to 5:30 pm; Sundays: 1:30 pm to 9:30 pm. She also coordinates the AAL scheduling for Goldstein and ensures that all staff receive adequate training. They also encourage local faculty to incorporate Ask a Librarian into their lesson plans.
The Goldstein Library was one of the first AAL participating libraries when we began beta testing of the first software. Their commitment to AAL has been outstanding over the last 10 years. Without their dedication, AAL would not be the strong program it is today.
Thank you, Leila, for everything you do to make AAL a collaborative success. Please help me congratulate our September SuperStar, Leila Gibradze.
August 2013 Statistics
Usage Summary
| Top entry by chat
Training
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Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. | ||||||||||||||||||||||||||||||||||||||||||||
Visits by City
| Top 10 Page Visits
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Entry by Location August 2013 Entry by Location |
Yearly Comparison August 2012 vs August 2013 |